MyRideGH is committed to protecting the privacy of our users and ensuring the secure handling of personal information in accordance with the Data Protection Act 2012 (Act 843) of Ghana and internationally recognized best practices.

1. Information We Collect

When you use MyRideGH, we may collect the following types of personal information:

1. Account Information:
   • Full name, email address, phone number, and profile details
   • Login credentials (username, password)
2. Booking and Travel Information:
   • Trip details (pickup, destination, date, time)
   • Passenger information (number of passengers, ticket details)
   • Payment information (wallet transactions, mobile money reference)
3. Device and Usage Data:
   • IP address, device type, operating system, browser type
   • App usage patterns, session duration, pages visited
   • Location data for route optimization and service delivery
4. Communications:
   • Messages or support requests submitted via MyRideGH
   • Feedback, complaints, or user surveys

2. How We Use Personal Information

Your information is collected and used for legitimate purposes to provide and improve MyRideGH services, including:

• Processing and confirming bookings and payments
• Issuing digital tickets and QR codes for boarding
• Optimizing routes and improving travel recommendations
• Communicating service updates, alerts, promotions, or offers
• Monitoring system usage for maintenance and performance improvements
• Preventing fraud, misuse, or unauthorized access
• Conducting research and analytics to enhance user experience

We only use personal information for purposes that are compatible with the context in which it was collected.

3. Data Protection and Security Measures

MyRideGH implements robust security measures to protect user data, including:

• Encryption: All sensitive data, including payment and wallet details, are encrypted during transmission and storage.
• Access Control: Only authorized personnel can access personal data for operational purposes.
• Regular Audits: Systems and procedures are regularly audited to prevent unauthorized access, data breaches, or misuse.
• Secure Infrastructure: Hosting platforms and servers comply with industry-standard security protocols.

Users are encouraged to maintain the confidentiality of their account credentials and immediately report any suspected security breaches.

4. Sharing of Personal Data

MyRideGH may share personal data with third parties under strictly controlled conditions:

1. Transport Partners:
   • Bus operators or drivers receive only the information necessary for booking confirmation, QR code verification, and passenger identification.
   • Partners are bound by contractual obligations to protect the data and use it solely for service delivery.
2. Payment Providers:
   • Payment processors and financial institutions receive transaction-related data to process wallet or MoMo payments securely.
3. Regulatory Bodies:
   • Data may be disclosed when required by law, government agencies, or legal proceedings in Ghana.
4. Third-Party Service Providers:
   • Data may be shared with IT, cloud hosting, or analytics providers under strict confidentiality agreements.

We do not sell or trade personal information to unrelated third parties for marketing purposes.

5. User Rights under Ghanaian Law

Under the Data Protection Act, users have the following rights:

• Access: Request access to personal data held by MyRideGH
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of personal data where permitted by law
• Restriction: Request restriction of processing for legitimate reasons
• Objection: Object to processing for certain purposes, including marketing

Requests can be submitted via our support channels, and MyRideGH will respond in accordance with legal requirements.

6. Data Retention

• Personal data is retained only as long as necessary for service provision, regulatory compliance, or legal obligations.
• Booking records, wallet transactions, and payment history may be retained for accounting and fraud prevention purposes.
• Data that is no longer needed is securely deleted or anonymized.

7. Cookies and Tracking

• MyRideGH uses cookies and similar tracking technologies to improve user experience, monitor usage, and provide personalized recommendations.
• Users can manage cookie preferences through their browser or app settings.

8. Compliance and Governance

• MyRideGH complies with the Data Protection Act 2012 (Act 843) of Ghana.
• The company has a Data Protection Officer (DPO) responsible for monitoring compliance, handling inquiries, and reporting breaches.
• Any data breach will be reported to the Data Protection Commission (DPC) in Ghana as required by law.

9. Updates to Privacy Policy

• MyRideGH may update this Privacy Policy periodically to reflect operational or legal changes.
• Users will be notified of significant updates through the app or website. Continued use constitutes acceptance of updated terms.

10. Contact Information

For questions, complaints, or requests related to privacy, please contact:

MyRideGH Privacy Officer
Email: privacy@myridegh.com
Phone: +233-XXX-XXXX
Address: [Insert Company Address, Accra, Ghana]